Engman-Taylor’s technical services help it stand out from larger distributors.
By Jim Harris
Engman-Taylor President Rick Star knows the industrial distribution company he leads faces intense competition from much larger entities. Instead of fearing its national and multinational “big box” competitors, however, the company works hard to ensure its customers look to it first to fulfill their supply needs.
“The way we successfully compete against these companies is to do things they cannot,” he says. “The big boxes do not focus on the technical support element, they are more focused on transactions. Although we are also experts in transactional sales, we can offer technical support that our competitors cannot.”