FinishMaster is dedicated to going above and beyond when it comes to servicing its customers in the automotive aftermarket industry. By Stephanie Crets
FinishMaster has grown from a single outlet to more than 205 locations in 32 states since its founding in 1968. With more than 1,800 team members, the company’s combined experience and knowledge enables it to provide customers with the best automotive and industrial paint products and services needed to grow their businesses. Through exceptional customer service and a commitment to its core values, FinishMaster has become a leader in the automotive aftermarket.
“I believe we’re the leader in providing value to our customers because of our people,” President and COO Steve Arndt says. “All of our team members strive to wow our customers and give them the greatest experience whether they have been here for 30 years or 18 months. We’re a united team in that way. Culture will eat strategy’s lunch every day, and if you have the right culture, your strategy will follow. That philosophy has put FinishMaster in a leadership position.”
FinishMaster continued to solidify its leadership position after making seven acquisitions in 2016, adding 370 team members and 44 branches. This year, FinishMaster has already opened a Greenfield branch in Portland, Ore. As 2017 progresses, the company plans to become a bigger player in the industrial segment and to continue growth in the automotive sector. In addition, it will expand its private label brand of products that are targeted to meet the need of its customers in the automotive aftermarket industry. This growth plan will help FinishMaster exceed customer expectations through tailored services.