With a new vision for growth, CHH Conex is expanding its end-to-end capabilities
Delivering connectivity solutions to businesses across the UK, CHH Conex has seen ongoing success for over 30 years. Since coming under new ownership in 2022, the company has entered a bold new chapter. With an all new Customer Collaboration Center, sustainable strategies, and an exciting new brand identity, Chief Executive Officer, Paul Turner, has big plans for the business. As Paul begins: “CHH Conex has seen two major transformations over the last year, including a new solutions offering, and a complete restructuring of the company’s organizational strategy.
“Historically, the business has been structured around two primary business units. In the coming months we’ll be shifting our focus to capabilities and solutions. Our existing units, design, engineering and manufacturing, and managed services, will see greater synergy and integration through this new system. 
“The current structure divides the business in half; one side manages manufacturing and the other looks after warehousing and logistics. In reorganizing the business, our goal is to focus on four core capabilities — product solutions, technical services, managed services, and life cycle solutions, which will support a variety of industries including telecoms, rail, nuclear, smart metering, EV, and solar, amongst many others.
“In structuring the business this way, we hope to drive innovation. We will bring teams together to work on a shared goal, as opposed to only focusing on one part of the business.
“We’ve also introduced an entirely new aspect to the business. As a product solutions provider, we primarily procure products on behalf of our clients. However, in the last year, we’ve launched our very own brand, which is called CONEX. Clients can now choose from a range of premium brand solutions, with CONEX sitting alongside our core offering.
“In blending our own-brand products with premium solutions that clients know and love, we’re expanding and diversifying our offering. We can deliver solutions for a range of goods, including consumables, tools, uniforms, personal protective equipment, as well as offer technical services, managed services, and life cycle solutions.”
Having primarily operated as an assembly subcontractor and manufacturing service for many years, CHH Conex is now looking to highlight to customers that it is a full technical services provider: “We have capabilities in engineering, 3D printing, and combined technical solutions. We also run an advanced warehousing and logistics operation.
“With all these tools in our belt, we felt it was time to begin offering an integrated solution. With our own team of drivers, and ever-growing fleet of vehicles, we’re now able to offer final mile logistics for engineers in the field. Our new facility in Chesterfield is 45,000 square feet, and with this capacity we’re capable of delivering a complete service that brings products and solutions directly to our customer base. We’ve also set up a PUDO system, meaning Pick Up and Drop Off with more than 500 locations across the UK. Customers can use the PUDO system for shorter lead times and more convenient access to products.”
To help bring clients, stakeholders, and suppliers into the world of CHH Conex, the company has recently launched an all-new Customer Collaboration Center. As Heather Turner, Chief Marketing Officer, discusses: “The new collaboration center is important to us. The space is designed to showcase our new capabilities and demonstrate the company’s innovative potential. Visitors to the center can come and see our physical products, both on display and in action. Where some of our products are too large to fit in the center itself, we’ve got 3D printed models and supplementary materials to help show them off.
“We’ve got some mannequins, which are all fitted out with the uniforms we supply, and a variety of touch screens to take customers through the full service offering. Our mission was to give people an interactive experience, a way of stepping into our culture and seeing the work we do firsthand — as opposed to death by PowerPoint.
“In addition to the product exhibitions, we’ve got meeting rooms and a social area, complete with comfortable seats and refreshments. It’s a nice open space, so people can roam freely and browse at their leisure. We’ve also got a high-end board room upstairs for important meetings, lunches, and celebrations.
“The Customer Collaboration Center is designed to bring the CHH Conex story to life for stakeholders, suppliers, and potential customers. It’s separate from the rest of the company, although everything is maintained to the same standard. We’ve recently renovated our offices, so that all our spaces are equipped and ready for the next chapter.”
As a major supplier of sustainable technology, CHH Conex is always striving to reduce its environmental impact. As Heather reveals: “We introduced our sustainability strategy just over a year ago, and we’re currently in the process of developing our yearly report. There’s been a lot of change at the company, and we wanted to ensure that our sustainability strategy reflected the values of the business as it is today.
“We’ve brought a specialist consultant on board, who has lots of experience in helping large operations reduce carbon emissions and work toward net zero. Our plan is to implement new lifecycle solutions, as well as some new strategies for waste reduction. Our goal is to reuse as much waste material as possible and recycle anything that cannot be repurposed.
“Waste management and disposal is just one part of our sustainability mission. Our long-term strategy will cover energy efficient solutions, and the implementation of green initiatives throughout the business.”
From people and profit to planet, 2025 promises to be a big year for CHH Conex. As Paul concludes: “For the rest of the year, we’ll be focused on fully implementing our new organizational design. We want to increase our focus on customer orientated solutions, and we’ve brought on some operational experts to help manage this transformation.
“With this shift in structure, we’re also looking to enhance our working culture. We’ll be bringing in more formal processes for career progression, performance reviews, and increased pay. Our people are innovators, creators, and inventors — we want to make sure we’re rewarding them for all the hard work they put into making CHH Conex an industry leader.
“Finally, we’ll continue establishing our final mile and life cycle solutions business, as these are two of our key growth areas for the coming year. To help get the word out about all these major changes, we’ll be revamping our messaging and design, as well as the company website. As with any transition, we want to put our best foot forward and show the world what we’ve got in store.”