NACCO Materials Handling Group (NMHG)

Issue 114


The best in the business

Since 1989, NACCO Materials Handling Group (NMHG) has provided the strategic leadership and global support behind Hyster and Yale lift trucks

NACCO Materials Handling Group (NMHG) is the operating company of Hyster-Yale Materials Handling, Inc. The primary NMHG brands include Hyster and Yale lift trucks, two of the most respected names in the materials handling industry. Together, the Hyster and Yale brands maintain one of the leading market share positions, both in the Americas and worldwide.

NMHG’s history has been marked by innovation in the Hyster and Yale brands that have helped power the industry forward. Yale was responsible for introducing the industry’s first battery-powered, lowlift platform truck, the first fluid coupling transmission, and the first hypoid drive axle. Hyster Company’s MONOTROL pedal for speed and direction control was revolutionary when patented and introduced to the industry in 1959 and is still in production today.

Today at Hyster-Yale that spirit of innovation is alive and well as NMHG works to bring new and better technologies to market. This includes the use of hydrogen fuel-cell batteries and a new generation of electric counterbalance trucks.

The products created by NMHG are crafted at12 world-class, ISO-certified manufacturing facilities located in North America, South America, Europeand Asia. Its global manufacturing network enablesNMHG to remain responsive to regional and even local needs in the materials handling markets.

Each NMHG manufacturing site uses state-of-the-art fabrication and testing to ensure all lift trucks exceed application requirements. The processes theutilised by the organisation to ensure world-class manufacturing include:

  • Certified ISO 9001 – Global Registration
  • Certified ISO 14001 – Environmental
  • Demand Flow Technology (DFT)
  • 100 per cent product audits
  • Corrective and Preventative Action Process(CAPA)

Using computer-based and physical testing, each finished lift truck must conform to a rigorous standard of excellence that checks for stability, noise and vibration, ergonomic functioning, service access, performance and much more. In addition, each lift truck is subjected to an exhaustive battery of physical and field tests designed to ensure that every component is built to last.

In order to maintain a leading position in the market, NMHG appreciates that it has to ensure its products continue to meet the increasingly demanding needs of its clients. As a result, the company’s product development strategy is informed, on going and proactive. Its wide globalpresence, among the largest of all material handling manufacturers, enables NMHG to commit the resources necessary to ensure its lift trucks are some of the most innovative in the industry.

Strategically located technology development centres in the United States, Italy, India, The Netherlands, the United Kingdom, and Japan, enable NMHG to be responsive to regional product needs. NMHG’s talented and experienced design and test engineers have the industry’s most advanced design tools and processes at their fingertips.

At each development centre, input from Hyster and Yale brand managers and regional industry consultants is combined with global trends and voiceof- the-customer research. From concept to launch, every new product follows a carefully structured and rigorous six-stage development process. Each step must confirm that the product will deliver all the intended benefits to its future users. The result isa level of toughness and reliability clients can count on, from one of the most capable and innovative material handling lift truck manufacturers in the world.

As a result of its dedication to innovation, the portfolio of materials handling equipment that NMHG designs, engineers, manufactures and sells is among the most comprehensive in the industry. It covers hundreds of end-user applications in more than 700 industries. The product range now includes a full range of electric and internal combustion engine lift trucks for nearly all indoor and outdoor applications. From narrow aisle warehouse trucks to the toughest cargo handling equipment, the organisation’s counterbalanced lift trucks are recognised as some of the most productive in the world.

Furthermore, NMHG recognises that lift truck users don’t always have identical needs. There are hundreds of different industries and applications and different intensities with which users must operate their equipment. For that reason, NMHG offers the choice between utility, standard and premium in some of its lift truck models.

Premium trucks, now offered in a number of internal combustion engine (ICE) and electricpowered lift trucks, offer performance and durability designed for the toughest and most demanding operations. These trucks, such as the Hyster Fortis and Fortens and the Yale Veracitor, offer a wide array of special attachments and customisable features.

Standard trucks, now offered in some lifting capacities of ICE trucks and electric trucks with basic battery sizes, are designed for the most typical applications and lift truck usage.

Finally, NMHG began introducing UTILEV brand utility forklift trucks in 2011. These lift trucks, offeredcurrently in limited lifting capacities of ICE trucks with pneumatic tires, offers a truck for lower intensity operating environments, particularly without the need for special attachments.

Whether Hyster, Yale, or UTILEV, it is the independent dealer that is a key link between NMHG and the customers it serves. This diverse network includes independent forklift dealers throughout the Americas, Europe, the Middle East, Africa, Asia-Pacific, and China. Through their partnerships with NMHG, the businesses dealers have access to the most comprehensive support and services in the materials handling industry: from the most recent information regarding regional pricing and marketing, to assistance with product and service training. NMHG views the relationship with each individual dealer as vital and all parties work to ensure mutual success.

In addition, when it comes to product support for forklifts, NMHG also prides itself on providing unmatched service after the sale. The aftermarket service begins with demand-flow technology, acustomer-driven manufacturing process that enables NMHG to anticipate clients’ parts and service needs. Once produced, individual parts are then shipped to NMHG’s parts distribution centres, which are located in the US, Brazil, Australia, the Netherlands and Japan.

This well-stocked global supply chain gives NMHG dealers and their customers virtually instant access to a worldwide inventory of aftermarket forklift parts and accessories. The organisation provides replacement parts for all makes and models of forklifts.

NMHG is continually upgrading and improving the quality of its parts and the efficiency of its distribution. As a result, it is helping customers save time on forklift repair while lowering the overall cost of total ownership.

Headquartered in Cleveland, Ohio, NACCO Materials Handling Group continues to drive the industry forward. Its partnerships with experts in areas such as hydrogen fuel cell and advanced battery technologies are helping bring more sustainable and greener technologies to the market while increasing productivity and decreasing operational costs.

Products: Lift trucks
Sites: Global
Employees: Approx: 600 in UK


NACCO Materials Handling Group (NMHG)